Eldorado Escapes Privacy Policy
Last Updated: August 2026
Who We Are;
Eldorado Escapes is a UK-based travel business specialising in bespoke travel.
Legal Entity Name: Eldorado Escapes Ltd
Company Registration Number: 14986525
Registered Office Address: 15 Beaufort Road, TW107YF
Eldorado Escapes acts as the data controller for the personal information described in this
policy.
Contact Email: hello@eldoradoescapes.co.uk
General Contact: hello@eldoradoescapes.co.uk
Personal Information We Collect
We may collect personal information that is relevant to your enquiry, booking or our
relationship with you. This may include:
Identity and contact information, such as your name, address, telephone number, email
address and date of birth
Booking and travel information, such as destinations, travel dates, itineraries, passenger
details, travel preferences and budget information
Passport and other travel document information where required to arrange your Travel
Health, accessibility dietary or assistance information where this is relevant to your
travel arrangements
Payment and transaction information, such as payment status. Transaction references,
billing information and refund details. Full card details are not retained by us where
payments are processed directly by an authorised payment provider
Travel insurance information where relevant
Marketing preferences and consent records
Correspondence, complaint and customer service records
Technical information collected when you use our website, including IP address,
browser, device and cooking information.
How We Collect Your Information
We collect personal information in a number of ways, including when you contact us, complete
an enquiry form, make a booking, request information, sign up to receive updates, use our
website, or communicate with us by email, telephone, social media or other channels. We may
also collect information automatically when you use our website, such as your IP address,
browser type, device information and how you interact with our site, using cookies or similar
technologies.
We may also receive information from other people included in your booking, travel suppliers,
insurers, payment providers where this is necessary to provide the services you have requested.
How We Use Your Information
We may use your information to
1. respond to enquiries and prepare quotations,
2. arrange, manage and administer travel bookings and related services;
3. Communicate with you about your booking and related services;
4. Process payments, refunds and other related financial records;
5. Arrange assistance, accessibility, dietary or other travel requirements when requested
6. Manage complaints, disputes and other customer service issues
7. Comply with our legal, regulatory and accounting obligations
8. Protect our business and customers from fraud, misuse or other unlawful activity
9. Improve our services and business operations
10. Send marketing communications where permitted by law
Lawful Basis for Processing
We process personal information only where we have a lawful basis to do so. The lawful basis
will depend on the information concerned and the purpose for which it is being used.
Processing Activity Main Data Items Purpose for Processing Legal Basis for
Processing
Retention
Enquiries and bookings Identity/contact
details; passenger
details; travel dates,
destinations and
preferences
Respond to enquiries,
quote and
arrange/manage travel
Contract with an
individual
Legitimate Interest
Duration of
relationship plus 7
years
Travel Documents Passport and other
travel-document
information where
required
Provide details to
suppliers and
authorities where
needed to arrange
travel
Contract with an
Individual
Legal Obligation
7 years after
completion of travel
Health, accessibility &
dietary
Health, mobility,
accessibility,
assistance and
relevant dietary
information
Arrange requested
assistance or travel
services
Legitimate Interest
Health and Care
Information
Duration of
relationship plus 7
years
Payments & Financial
Records
Payment status,
transaction
references, billing
and refund
information
Take payment, process
refunds and maintain
financial records
Contract with an
Individual
Legal Obligation
Duration of
relationship plus 7
years
Customer service &
complaints
Correspondence,
booking history,
complaint and
investigation records
Manage customer
relationships,
complaints, disputes
and legal claims
Contract with an
Individual
Legitimate Interest
7 years after closure
Legal Obligation
Marketing & Website Marketing
preferences,
consent/opt-out
records; IP, device,
browser and cookie
data
Send permitted
marketing and
operate/improve the
website
Consent
Legitimate Interest
Until consent is
withdrawn plus
seven years for
consent evidence
Legal Hold
Where records are relevant to actual or anticipated litigation, regulatory investigations,
complaints, audits or other matters which require preservation of records, normal disposal
periods shall be suspended until the hold if formally lifted.
Marketing Communications
We will only send marketing communications where you have requested them, consented to
receive them, or where permitted, by applicable law. You can opt out at any time by using the
unsubscribe option in the communication or by contacting us at hello@eldoradoescapes.co.uk
Sharing Your Information
We do not sell personal information.
Where necessary for the purposes described in this Privacy Policy, we may share your Personal
Information with third parties such as travel suppliers, airlines, accommodation providers,
transfer companies, insurers, payment providers, professional advisers, regulators, or law
enforcement authorities where required.
We will only share information that is necessary for the relevant purpose in compliance with the
Data Minimisation principle.
Booking Systems, CRM and Service Providers
We may use third-party booking systems and service providers to manage enquiries, customer
relationships, bookings, communications, and business operations. These providers process
information on our behalf under appropriate contractual and security arrangements.
Where these providers process personal information on our behalf, we require them to handle
that information in line with Data Protection Laws.
International Transfers
Some travel suppliers may be located outside the United Kingdom. Where international
transfers occur, we will take appropriate steps to ensure that the transfer is lawful and that
suitable safeguards such as Standard Contractual Clauses in accordance with UK data protection
legislation are in place.
Security
We maintain appropriate technical and organisational measures designed to protect personal
information against unauthorised access, loss, misuse, alteration, or disclosure.
We regularly review the measures we use and take reasonable steps to ensure that access to
personal information is limited to those who need it.
Disposal of Data
Personal data that is no longer necessary for the purpose outlined in this policy shall be securely
disposed of using industry-standard methods to prevent unauthorised access or disclosure.
Disposal may include permanently deleting or anonymising electronic records and shredding of
physical documents.
Where data exists within backup systems, deletion may occur through scheduled back up life
management rather than immediate removal, provided the data remains protected and is not
restored except where necessary.
Your Rights
Under UK GDPR, you may have the following rights:
right to access personal information we hold about you,
right to ask us to correct inaccurate or incomplete information
right to ask us to erase your personal information in certain circumstances
right to ask us to restrict the way we process your personal information in certain
circumstances
right to object to processing
right to data portability and to receive data in a commonly used machine-readable
format
right to withdraw consent at any time where we rely on consent
This can be requested by contacting [INSERT PRIVACY EMAIL ADDRESS]
Data Protection Complaints Procedure
If you have concerns about how your personal information has been handled, please contact us
at:
Privacy Contact: hello@eldoradoescapes.co.uk
We will acknowledge your complaint within 30 days, we will investigate the matter and aim to
provide a response without undue delay. Where we need additional information to investigate
your complaint, we may contact you to request this.
Right to Complain to the ICO
If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the
Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Telephone: 0303 123 1113
We would encourage you to contact us first so that we have the opportunity to address your
concerns.
Cookies and Website Data
Our website uses cookies and similar technologies, additional information is provided through
our Cookie Notice and Cookie policy, which can be accessed here [LINK TO COOKIE POLICY]
Compliance
Compliance with this Privacy Policy is mandatory for all colleagues and third-party handling data
on behalf of Eldorado Escapes
Non-compliance may result in disciplinary action, including termination, as well as legal action
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time and wherever there are significant
changes to applicable legislation, regulation, systems or business processes. The latest version
will always be available, and the revision date will be updated accordingly.
